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Customer Services

Customer Service

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Other FAQ Categories

  • Manage your business information through the management funtionalitites of the Yellow Pages for Business Self-Serve.

    FREE access.

    1. Edit Your Business Profile on Yp.Ca

      • Business Description​

      • Photos

      • Videos

      • Websites, Social Media and Email Addresses

      • Opening Hours

      • Languages Spoken

      • Methods of Payment

      • And More

    2. Publish Deals

    3. Monitor Your Results with YP Analytics

    MANAGE YOUR BUSINESS PROFILE NOW >

    If needed, please contact our customer service at 1-844-875-4290.

  • In order to change the contents of your Print Ad, you will need to speak with your Media Account Consultant.

    To connect with your Yellow pages Sales Representative, contact Customer Service via: Phone 1-877-909-YELO (9356).

  • If you are an existing Yellow Pages advertiser, we ask that you contact us in order to verify the reasons your listing may not be searchable on YellowPages.ca.

    Contact Customer Service by phone at 1-877-909-YELO(9356).

    If you are not a Yellow Pages advertiser, you can either request your free consultation online, or call 1-877-553-6883 and one of our media representatives will be happy to assist you.

  • In order to add/update your business Categories or Headings, you will need to speak with your Media Account Consultant.

    To connect with your Yellow Pages Sales Representative, contact Customer Service by phone at 1-877-909-YELO (9356).

  • If you have a Business Landline, Yellow Pages publishes basic listing information (Business Name, Address, Phone Number) based on what we receive from your Telephone Service Provider. You will need to contact your Phone Provider in order to update your listing information.

    Once we receive a Service Order from your Telephone Service Provider within your home directory's closing date, your listing for future publications, as well as online will be updated. For all other Phone Types, we ask that you contact Client Services by calling 1-877-909-YELO (9356).

  • The map on your merchant page is displayed based on your published business address, and is validated through Canada Post. Your business address must be published in full in order to display a map with an accurate location.

    If your business address is published correctly and your map is still not appearing, contact Customer Service by phone at 1-877-909-YELO (9356).

  • We apologize for any inconvenience you have experienced, we are here to help you.               

    Please contact our Customer Service team at  1-877-909-YELO (9356) or send an email to assistance@yp.ca 

Yellow Pages Advertisers

Potential Advertisers

  • For product inquiries, you can speak with one of our media representatives weekdays from 8am to 8pm EST. Please feel free to request a free consultation outside of these hours by calling 1-877-553-6883.

     

    For general queries, you can speak with one of our Customer Service Representatives by calling 1-877-909-YELO (9356) or just connect with our live e-chat tool if you are facing any problems.

  • Our job is to share our expertise with you so you can harness the full potential of digital marketing in your local market. Canadian small business owners everywhere benefit from our industry-leading strategic insights, advertising network and tactical know-how. Your Media Account Consultant is your personal advisor but even they are backed by experts that work on ensuring your 360 Solution is cutting edge, working as hard as you and delivering the customers you expect. Call 1-877-553-6883 for your free consultation.

  • Most of the products we offer have a starting or average price listed directly on the website. To get a better understanding of what it would cost for your business based on your industry and market, please feel free to request a quote online or call 1-877-553-6883 for your free consultation.

  • You can either request your free consultation online, or call 1-877-553-6883 and one of our representatives will be happy to assist you.

  • It may take 5 to 10 business days before your listing appears online. If your request was over 10 days ago, we may be missing some information about your company, which prevents us from publishing your listing online. Please call 1-844-875-4290 to verify the status of your request.

  • The customer Delivery program offers the choice of how you can receive your directory.

    If you wish to purchase a book outside of your market or after delivery in your area, delivery fees may apply, please have your credit card ready.

     

    To customize your directory order, click here or call 1-800-268-5637.

  • The Custom Delivery program offers the choice to stop receiving a print copy of the directory. To opt-out of receiving your directory, click here or call 1-800-269-5637.

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